FAQs

Can you throw a free item in with my order?

While we do occasionally throw stickers or free items into orders, that is always done randomly by our team as they are packing, as a kind gesture. We do not provide free items by request.  

Why can't I return the Vintage item?

All sales are final on Vintage items. We do provide measurements online for our Vintage items as well as information about any damage or condition issues. If you have any questions at all about measurements, etc. before purchasing, please contact support@slumerican.com and we’ll be happy to help!

Why can’t I return the Clearance item?

All sales are final on Clearance & Sale items, as indicated in our return and exchange policies.

I chose priority shipping days ago & still haven't received my order.

We do our best to fulfill orders in a timely manner. However, we do not ship on Sundays, Mondays and Holidays. Please refer to our Shipping Policy for more information.

My order was incorrect. How can we fix this? 

We apologize for the inconvenience. Please reach out to us here or email us at support@slumerican.com so we can get it resolved.

How can I exchange an item for a different size?

Please reach out to us here or email us at support@slumerican.com and we will be glad to help you with your exchange.

How can I Exchange an item? (Domestic)

Please make sure that the item you would like to exchange is not worn, washed or damaged and has the original tags on it. For certain items like socks, briefs and flasks the item must be unopened and in its original packaging. Our return policy allows 7 business days from delivery of your order to request an exchange or return. If you are within policy on all of the above, you may contact support@slumerican.com and we will be happy to take a look at your exchange request and advise if we can proceed with processing it.

If the item that you would like to exchange for is in stock, we will send you a prepaid return label so that you can send us back the item you would like to exchange. Once we receive your package, we will process the exchange and get the item that you would like instead shipped out to you. At that time, you will receive a new shipping confirmation with your tracking number. If the item that you would like to exchange for is out of stock, we can process a refund for you once we receive your item back instead.

How can I Return an item? (Domestic)

Please make sure that the item you would like to exchange is not worn, washed or damaged and has the original tags on it.  For certain items like socks, briefs and flasks the item must be unopened and in its original packaging. Our return policy allows 7 business days from delivery of your order to request an exchange or return. If you are within policy on all of the above, you may contact support@slumerican.com and we will be happy to take a look at your return request and advise if we can proceed with processing it.

If we can, we will send you a prepaid return label so that you can send us back the item you would like to exchange. Once we receive your package, we will process the return in our system and you will receive a return confirmation email. Typically, the funds take 3-5 days to show up in your account, dependent on your bank.  

How can I Exchange an item? (International)

We are unfortunately unable to create prepaid return labels for international shipments at this time. The customer is responsible for paying for all shipping fees in order for us to process an exchange or return request. Please make sure that the item you would like to exchange is not worn, washed or damaged and has the original tags on it. For certain items like socks, briefs and flasks the item must be unopened and in its original packaging. Our return policy allows 7 business days from delivery of your order to request an exchange or return. If you are within policy on all of the above, you may contact support@slumerican.com and we will be happy to take a look at your exchange request and advise if we can proceed with processing it.

We will confirm for you first if the item you would like to exchange for is in stock.  If it is, we can accept your exchange and once we receive your package, we will process the exchange and shipped out to you. At that time, you will receive a new shipping confirmation with your tracking number. If the item is not in stock, you will have the option to return the item for a refund instead.

How can I Return an item? (International)

We are unfortunately unable to create prepaid return labels for international shipments at this time. The customer is responsible for paying for all shipping fees in order for us to process an exchange or return request. Please make sure that the item you would like to exchange is not worn, washed or damaged and has the original tags on it. For certain items like socks, briefs and flasks the item must be unopened and in its original packaging. Our return policy allows 7 business days from delivery of your order to request an exchange or return.  If you are within policy on all of the above, you may contact support@slumerican.com and we will be happy to take a look at your return request and advise if we can proceed with processing it. If so, once we receive your package, we will process the return in our system and you will receive a return confirmation email. Typically, the funds take 3-5 days to show up in your account, dependent on your bank.  

Do I have to pay for International customs fees?

Per our shipping policies, customs fees, duties and taxes on international shipments are the responsibility of the customer. They vary by country and are not within the control of Slumerican. If you have any specific questions about your customs fees, duties or taxes (including how to pay for them), please contact the carrier delivering your package and their customer service will be happy to assist.

I have items missing from my order.  How can we fix that?

We are so sorry that you were missing items from your order! Please contact support@slumerican.com and we will be happy to ship out the items that you did not receive right away. You will receive a new shipping confirmation and tracking number. 

I received the wrong item in my order.  How can we fix that?

We are so sorry that you received the wrong item with your order! Please contact support@slumerican.com and we will be happy assist. You will receive a prepaid return label to send us back the incorrect item. Once received, we will ship out the correct item to you and you will receive a new shipping confirmation and tracking number.

I placed an order online but I changed my mind. Can I cancel my order?

Reach out to us at support@slumerican.com ASAP and we will do our best to assist you with your order. However, once an order is fulfilled, it cannot be cancelled.

My order included a pre-order item. When will my order be shipped?

Orders containing pre-order items will be shipped together once all items in your order are in stock.

How long will it take to ship my package?

Please note that most orders will ship out within 7-10 business days from our facility. Our business hours are 7:30-3:30, Monday through Friday. We do not ship on weekends or holidays.  

Why hasn’t my package shipped yet when I paid for priority shipping?

Be advised that the shipping that you paid for is with the mail carrier. Once the carrier picks up the package from our facility, they will get it shipped to you in the number of days that were paid for. However, per the above it may be 7-10 days before the order leaves our facility with the carrier.

My package was lost, damaged or stolen.  What do I do?

We're so sorry to hear that something happened to your package! We're happy to file a claim with the carrier on your behalf for your order. Once the carrier responds to the claim, we will contact you again and advise how we can move forward. Please contact support@slumerican.com so we can begin the claims process.  

Why does my tracking still say Label Created or Pre-Shipment Status?

If you see your tracking remain in this status for more than 72 hours without change or movement, please contact support@slumerican.com so that we can take a look and see what is going on. This may be an indicator of a lost package with the carrier and we can submit a claim as needed with the carrier and advise how to proceed.

My package has been in transit or has not moved in a while. What is happening?

If the carrier is in possession of your package, please call the carrier’s customer service so that they can provide you with an update on your package or assist with getting it moving again.

Do you sell Creek Water Whiskey at Slumerican?

Unfortunately, we cannot sell Creek Water because we do not have a liquor license. However, you can purchase it online by visiting their website here.

Yelawolf Autograph Requests

Due to overwhelming demand, we are unable to accommodate such requests. The best way to go about this is to attend a Meet & Greet or store event.

Yelawolf Tattoo Requests

Unfortunately, due to the overwhelming amount of requests and the demand of his schedule, Yelawolf is unable to accommodate tattoo requests.